Are You Ready to Ignite Change?
Tired of retail training that doesn't deliver? Is high staff turnover destroying your succession planning? Do your Field and Area Managers spend more time covering than coaching, or on their laptops than with their teams? Let's change that, together! Welcome to IGNITE Humans, where we put processes to work, and put people in their passion!
What is Ignite Humans?
We're real people, making a real impact!
"Welcome to IGNITE Humans, where we aim to deliver you the most powerful Retail Training on the planet (in-person, online & virtual), and offer you the most effective Performance App you'll ever use.
We built our Experience Technology Platform with you in mind. After 3+ decades in retail, working with 100's of retail companies, I know how important it is to cater to the 3 layers of retail - the frontline, the support team and leadership. We believe that learning is the source code to success - it's EVERYTHING - from onboarding, development, succession planning & performance.
No matter how we connect your team to their learning & career journey, we want your people to feel IGNITED - to be of service in all that they do, and to be celebrated through the rewards that brings."
Terry Hawkins | Founder
IGNITE Humans
MECCA Brands
Terry Hawkins helped us grow from 3 stores to 50 stores in 10 years by driving her retail systems and philosophies throughout our entire business.
Without Terry, we would not have the number of stores we have today, we would not have the customer engagement, and we would not have the business we have today. People always asked me, “Where do you get your staff, they’re amazing?” and I tell them - the same place as everybody else! My difference is we’ve had Terry Hawkins help us get to where we are today, and I am forever grateful.
JO HORGAN | FOUNDER | CEO
EXPERIENCE Platform
Our
We're not a 'learning warehouse', nor a 'tick and flick' LMS. Learning is not a task or a tack on to us - learning is our love! Our successful history is baked in proven processes and deep research into the latest learning behavioural sciences. We know how to IGNITE the desire for growth, results and expansion - through dynamic online and in person development.
MJ Bale
"We can't begin to express the impact that IGNITE Humans has had on our business. We're loving the new platform and being part of the early adopters. IGNITE truly get what being a retailer means. In this market we must engage and educate our frontline teams, and we must support and arm our leaders with the tools to declutter their days so they can continue to develop our future leaders. We're excited for what lies ahead!"
Phebe Bartle | HEAD of RETAIL | MJ Bale
Some of our wonderful
clients ...
MJ Bale
Commonry
Unison
Kikki-K
Sunlite Mitre 10
seed heritage
allkinds
Fine-Day
Mirabelle Early Learning
LUXE Hair Concepts
Lack of Color
OUR SERVICES
The Big Picture
LEARN
Discover the power of a stimulating Education + Performance System designed to IGNITE a passion for Purpose, Progress and Mastery.
LEAD
Through real time analytics and education based in behavioural patterning, inspire continued development & passion for service excellence, no matter the role. Create robust learning + career pathways to demonstrate an exciting future for your teams.
PERFORM
Use our unique points based curriculum and responsive Store Visitation app (Beta) to highlight future leaders, and celebrate achievers, through non biased progress, instant feedback, and coaching loops.
Your Progress is our Passion
The gift of powerful education?
What would a 61+% (aggregate) reduction in staff churn mean for your business? Imagine the impact of a team with proven skills, mindsets and processes that not only achieve significant results, but create a culture of true engagement and belonging!
BRANDBANK
"The only way to describe the impact of IGNITE Humans is transformational! Along with solid increases in store performance, we have seen a much deeper connection from our people - with their customers, with each other and also in their personal lives. It is truly life changing!"
Denise Haughey
Co- Chief Executive Officer
Brandbank Group
Seed | Unison | Fine-Day | Commonry | allkinds | Kikki-K
Signature Learning Systems
IGNITE
IGNITE C.A.R.E Customer
®
Having proven the test of time by delivering outstanding performance for over 30 years, the renowned C.A.R.E (Customers Are Really Everything®) System is the benchmark industry standard for unparalleled retail education. Find out why staff retention, conversion, & exceptional customer experience are just some of the long lasting benefits of this classic education system.
RETAIL
EYEWEAR
HARDWARE
JEWELLRY
BEAUTY
AESTHETICS
Our
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FASHION
LIFESTYLE
Terry Hawkins stands alone in retail transformation!
Jo Horgan - Founder - MECCA Brands
Daily D.O.S.E
Catch up on our
Podcast
Join the conversation where we're not afraid to talk about the tough topics. We're here to answer your queries and ask some of our own. Business and life isn't easy, but being able to share some of the journey reminds us that we are a community. Real people, creating real impact.
Remember to send us any topic you would like covered so you can listen along and learn!
